Return & Refund Policy
1. Introduction
At Talk & Shine Academy, we aim to provide high-quality online English communication and personality development programs. This Return and Refund Policy explains the conditions under which refunds or cancellations may be considered.
By enrolling in any course offered by Talk & Shine Academy, you agree to the terms described below.
2. Course Fee Payment
All course fees must be paid in full before the start of the program unless otherwise specified. Payment confirms your seat in the selected course.
3. Refund Policy
Due to the nature of online education services, course fees are generally non-refundable once the course has started.
However, refunds may be considered in the following cases:
- If the student cancels enrollment before the course begins
- If the academy cancels the course or is unable to conduct the sessions
Approved refunds, if any, will be processed within a reasonable period of time.
4. Cancellation Policy
Students may request cancellation before the course start date. Once the course begins, cancellation requests may not be eligible for refunds.
5. Missed Classes
If a student misses a class due to personal reasons, make-up sessions may not always be available. However, the academy may provide learning support whenever possible.
6. Session Rescheduling
In case of technical issues, trainer unavailability, or unforeseen circumstances, Talk & Shine Academy may reschedule a session and inform students in advance.
7. Non-Transferable Enrollment
Course enrollments are non-transferable and cannot be transferred to another person without prior approval from Talk & Shine Academy.
8. Contact for Refund Requests
For refund or cancellation requests, students may contact Talk & Shine Academy through the official website or the registered contact details.